19 Sherwood Avenue, Kenilworth, Cape Town, 7708

Testimonials


“Thank you very much for all the loving care you bestowed on RS. We were truly blessed to have her in Sherwood House” - A, R, S, & ES

“This is a small token of M and my appreciation for everything that you did for our mother. Everyone concerned was so kind and caring and went far beyond their call of duty” - BS

“Dear Mrs McLachlan. “Thank you and your staff for all the love and care which B. received during her stay at Sherwood House” - T B

“Dear Brenda and everyone who cared for my Dad and thank you for the T.L.C. and kindness given to him” - AM

FAQ

Below are some of the questions you should be asking when selecting the right nursing home.

Q. What are the visiting hours?

Q. Am I covered by Medical Aid or Hospital Plan?

Q. May I bring a pet?

Q. May I have my own telephone / furniture / Wi-Fi / computer?

Q. Are there bridge schools, art classes, Pilates, reading session’s etcetera?

Q. What is the inspection and registration of nursing homes and residential centres about?

Q. Do all nursing homes have to be registered?

Q. Are there standards of care that nursing homes and residential centres should comply with?

Q. Who carries out the inspections?

Q. How are inspections carried out?

Q. Is the inspection process totally independent of the Health Service Executive and private nursing home operators?

Q. Who is the “person in charge”?

Q. Which services must be registered?

Q. How long do we have to complete and return the Application to form?

Q. What is the fee structure?

Q. Does the nursing home offer specialized services, such as a special unit for care for a resident with dementia, ventilator care, or rehabilitation services?

Q. Is the nursing home located close enough for friends and family to visit?

Q. Are the residents clean, well groomed, and appropriately dressed for the season or time of day?

Q. Is the nursing home free from overwhelming unpleasant odours?

Q. Does the nursing home appear clean and well kept?

Q. Is the temperature in the nursing home comfortable for residents?

Q. Does the nursing home have good lighting?

Q. Are the noise levels in the dining room and other common areas comfortable?

Q. Is smoking allowed? If so, is it restricted to certain areas of the nursing home?

Q. Are the furnishings sturdy, yet comfortable and attractive?

Q. Does the relationship between the staff and residents appear to be warm, polite, and respectful?

Q. Does the staff wear name tags?

Q. Does the staff knock on the door before entering a resident’s room?

Q. Do they refer to residents by name?

Q. Does the nursing home offer a training and continuing education program for all staff?

Q. Does the nursing home check to make sure they don’t hire staff members who have been found guilty of abuse, neglect or mistreatment of residents; or have a finding of abuse, neglect, or mistreatment of residents in the state nurse aid registry?

Q. Is there a licensed nursing staff 24 hours a day, including a Registered Nurse (RN) present at least 8 hours per day, 7 days a week?

Q. Will a team of nurses and Certified Nursing Assistants (CNAs) work with me to meet my needs?

Q. If I have a medical need, will the staff contact my doctor for me?

Q. Has there been a turnover in administration staff, such as the administrator or director of nurses, in the past year?

Q. Can residents have personal belongings and furniture in their rooms?

Q. Does each resident have storage space (closet and drawers) in his or her room?

Q. Does each resident have a window in his or her bedroom?

Q. Do residents have access to a personal phone and television?

Q. Do residents have a choice of roommates?

Q. Are there policies and procedures to protect residents’ possessions, including lockable cabinets and closets?

Q. Are exits clearly marked?

Q. Are there quiet areas where residents can visit with friends and family?

Q. Does the nursing home have smoke detectors and sprinklers?

Q. Are all common areas, resident rooms, and doorways designed for wheelchair use?

Q. Are handrails and grab bars appropriately placed in the hallways and bathrooms?

Q. Do residents have a choice of food items at each meal? (Ask if your favorite foods are served.)

Q. Can the nursing home provide for special dietary needs (like low-salt or no-sugar-added diets)?

Q. Are nutritious snacks available upon request?

Q. Does the staff help residents eat and drink at mealtimes if help is needed?

Q. Can residents, including those who are unable to leave their rooms, choose to take part in a variety of activities?

Q. Do residents have a role in planning or choosing activities that are available?

Q. Does the nursing home have outdoor areas for resident use? Is the staff available to help residents go outside?

Q. Does the nursing home have an emergency evacuation plan and hold regular fire drills (bed-bound residents included)?

Q. Do residents get preventive care, like a yearly flu shot, to help keep them healthy?

Q. Does the facility assist in arranging hearing screenings or vision tests?

Q. Can residents still see their personal doctors? Does the facility help in arranging transportation for this purpose?

Q. Does the nursing home have an arrangement with a nearby hospital for emergencies?

Q. Are care plan meetings held with residents and family members at times that are convenient and flexible whenever possible?